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BREAKDOWN/RECOVERY
EXTRAS |
| Inside
this issue: |
| Extras |
| The WOW
Factor |
| Welcome |
| Profile |
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Please inform the control room of any extras :- i.e. mileage is
more, due to road works etc or an extra man, waiting time or
specialist equipment, winch, skates or hiab etc. You must do
this whilst on scene, if the Club do not agree the charges then
the member has to pay. If we get paid any extra so will you!!
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WELCOME
TO THE TEAM
CAROL BRENNAN
ANDREW VERRAN |
THE
WOW FACTOR
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Are you giving all your support to delivering EXCELLENT
SERVICE? Where are we going that extra mile? Can
you think of something extra that will WOW the
customer and exceed their expectations? If you can, share your ideas
with your management team..
Each month our newsletters go onto our website, so if you have
a story to share, blow your own trumpet! Let us hear about it. We
will publish the story and raise awareness of our services,
not just to our existing customers, but to potential customers.
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TEAM
MEMBER PROFILE |
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Profile
of the month is Ray Phillips, Ray is responsible for our Dorchester
base.
Ray also handles in and out of hours HGV breakdowns and recoveries.
He is married with a grown up daughter and lives in Dorchester.
When Ray gets a chance he has a couple of hobbies, the first
one is that he plays bass drum for Dorchester carnival band.
This is where Ray gets the chance to dress up, as you can see
in the photo on the left, we all thought he was just clowning
around at work. Although they have fun there is also a serious
side, they contribute to local charities, one of the charities
is Dorset Air Ambulance. We all know how important they are
at scenes of accidents.
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The
other hobby that Ray likes to do is show off his car at shows.
The car is a 1975 BMW E21 320 Automatic, which is in very good
condition as you can see in the photo on the left.
Ray was a member of the BMW Drivers Club but unfortunately
this folded up when the President of the club died, no-body
wanted to take it on. |
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